Please read the coverage certificates below prior to submitting a warranty claim:
Warranty Certificate – Overview of the standard SAKAI Warranty.
Extended Warranty – List of additional components covered under the optional extended warranty. For more information on the extended warranty, please contact the warranty team.
Warranty Registration – Transaction Reporting Form (Heavy Equipment) This online form must be submitted upon first retail use to start warranty coverage on a new SAKAI machine. This begins the standard warranty term. No further action is necessary unless a breakdown occurs.
Warranty Registration – Transaction Reporting Form (Light Equipment) – This online form must be submitted upon first retail use to start warranty coverage on a new SAKAI machine. This begins the standard warranty term. No further action is necessary unless a breakdown occurs.
Demo Registration Form – Complete when sending a new machine out on demo. Warranty registration allows for no more than 40 hours per demo registration. Warranty registration is required after machine has accumulated 100 hours.
Warranty Claim Form – Use this excel form start a warranty claim. Make a copy and re-name it as your work order number. Complete the form and email to the warranty group (firstname.lastname@example.org). We require pictures of leaks and appreciate pictures of all failures. Attach pictures to the email when sending in your form to SAKAI.
Claim Form Instructions: (note: use the tab key to move between fillable fields – fields in teal color are for internal use only & grey are auto-calculated fields)
If you need Warranty help, please call 800-323-0535 x201 to be connected to our Warranty team or e-mail email@example.com.